Address: 1680 SE 3RD Court, Deerfield Beach, FL 33441 in “The Cove” plaza.

Phone: (954) 531-0070

Email us: Contact@FiveElementsSpa.com

Facebook: https://www.facebook.com/FiveElementsSpaLLC

Instagram: 5_elements_spa

ARRIVAL

  • We kindly request your arrival at least 15 minutes prior to your scheduled service for a leisurely check in. Lateness will result in abbreviated service time and full charge will be retained for missed time.
  • Lockers are provided, however we encourage all guests to leave valuables and jewelry at home for safe-keeping.
  • The Elements Wellness Room and Salt Lounge are complimentary and can be enjoyed before or after your service. Swimsuits are required in the Elements Wellness Room. We offer complimentary robe and slipper service as well as lite snacks, infused water, and hot teas.

CANCELLATION OR RESCHEDULE

As a courtesy, you will receive a text and/or an email at the time of your reservation, with a follow up reminder 2 days prior to your visit. All appointments are subject to our cancellation and rebooking policies. All appointments must be canceled or rescheduled with at least 24 hours’ notice. Failure to do so will result in the full appointment fee being charged.

PAYMENT AND GRATUITY

To secure your experience, a credit card is required at the time of booking. Your credit card will NOT be charged until your service is complete, or unless you are a no-show. We accept cash and all major credit cards, as well as Five Elements Spa Gift Cards. Financing available through third party credit. 20% gratuity is automatically added to all services.

GIFT CARDS

Five Elements Spa offers gift cards for your convenience. Plastic gift cards, as well as digital certificates, are available for purchase. Gift cards/certificates can be used to pay for services and products in the retail boutique. Gift cards/certificates cannot be applied to service gratuities. All remaining balances will remain on the certificate for future spa experiences until the balance is expired. All Gift Certificates are not transferrable and are nonrefundable.

RETAIL PRODUCTS AND RETURNS

In keeping with the Five Elements Spa quality guarantee, all unused products and retail items, as well as unworn clothing items may be returned for a refund within 14 days of purchase. Opened and used items will not be accepted.

SPA ETIQUETTE

We strongly advise leaving all valuables at home. It is never recommended to place jewelry or other valuables in the pockets of robes or lockers. Five Elements Spa will not responsible for any missing, damaged, or lost items.

We require all devices to be turned to silent and placed in lockers when receiving services. Please do not wear jewelry, watches, or bring cell phones inside the Elements Wellness Room, as the heat and/or water from the various amenities can cause damage. In the event a guest chooses to bypass our locker rooms and robe service, we kindly request that the guest silence their devices and leave belongings in the car to ensure the integrity of services being provided to other guests.

SPA POLICY ON GUEST CONDUCT

At Five Elements Medical Spa and Wellness Center, we strive to create a welcoming, relaxing, and peaceful environment for all our valued guests. To ensure this experience remains enjoyable for everyone, we kindly ask that all guests conduct themselves in a respectful and considerate manner. To maintain this standard, the spa owners and management reserve the right to limit or deny access to guests whose behavior disrupts the harmony of the spa.

Examples of such behaviors may include:

  • Actions or language that make others feel uncomfortable or intimidated.
  • Repeated concerns or complaints that are not constructive or made in good faith.
  • Attempts to pressure or manipulate staff or management inappropriately.
  • Disrespectful or aggressive communication.
  • Any behavior that compromises the serene atmosphere we aim to provide.

We greatly appreciate your understanding and cooperation in helping us maintain a positive and restorative environment for all. Thank you for being a part of our spa community.

PRIVATE GROUP PARTIES OF 8 OR MORE

Five Elements Spa offers Private Group Events! Host your birthday, lady’s and/or gent’s day out, bridal party, or corporate event with a 3.5 hour private group session. Call the Event Concierge to discuss availability and allow us to curate the perfect spa day!

PARKING

Parking is free in the marked blue spaces directly in front of the spa for two hours when you register your car at any of the kiosks.

Parking is free (unlimited time) in the inside parking spaces and registration is not required.