Accessibility Statement for Five Elements Medical Spa & Wellness Center

Effective Date: July 2026

At Five Elements Medical Spa & Wellness Center, we are committed to ensuring digital accessibility for all visitors, including individuals with disabilities. We are continuously striving to improve the user experience for everyone and apply the relevant accessibility standards to ensure our online services, appointment booking, and information are accessible to all.

Standards We Strive to Achieve

We aim to align our digital experience with the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA standards. These guidelines define how to make web content more accessible to people with visual, auditory, motor, and cognitive disabilities, and more user-friendly for everyone.

Accessibility Features on Our Site

We are actively working to implement and maintain best practices across our website, including:

  • Keyboard Navigation: Ensuring interactive elements (menus, buttons, and booking links) are reachable via standard keyboard controls.
  • Alternative Text (Alt Text): Adding descriptive alt text to images so visually impaired users using screen readers can perceive visual content.
  • Color Contrast: Maintaining sufficient color contrast between text and background elements for ease of reading.
  • Form & Booking Accessibility: Labeling form fields clearly so users with assistive technology can easily navigate and request appointments online.

Alternative Contact Methods & Personal Assistance

If you have difficulty viewing, navigating, or placing an appointment on this website, or if you notice any content, feature, or functionality that you believe is not fully accessible, please contact our team directly. We will gladly assist you over the phone or via email to provide information, schedule appointments, or complete transactions.

Third-Party Content & Online Booking

While we strive to ensure that all pages on our website are fully compliant, our site utilizes third-party tools (such as online scheduling software and payment portals). While we do not control these vendors, we actively encourage our third-party partners to provide accessible and user-friendly tools.

Feedback & Continuous Improvement

Accessibility is an ongoing effort. We welcome your feedback on how we can improve our website’s accessibility. Please include the specific URL/web page where you experienced an issue and a brief description of the problem when reaching out to us.

Accessibility Statement for Five Elements Spa

This is an accessibility statement from Five Elements Spa.

Measures to support accessibility

Five Elements Spa takes the following measures to ensure accessibility of Five Elements Spa:

  • Assign clear accessibility goals and responsibilities.
  • Include people with disabilities when available in our design personas”

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Five Elements Spa is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Additional accessibility considerations

Although our goal is WCAG 2.1 Level AA conformance, we have also applied some Level AAA Success Criteria: Images of text are only used for decorative purposes. Re-authentication after a session expires does not cause loss of data. Some videos have sign language interpretation.

Feedback

We welcome your feedback on the accessibility of Five Elements Spa. Please let us know if you encounter accessibility barriers on Five Elements Spa:

We try to respond to feedback within .

Compatibility with browsers and assistive technology

Five Elements Spa is designed to be compatible with the following assistive technologies:

Five Elements Spa is not compatible with:

  • browsers older than 3 major versions or Mobile operating systems older than 5 years

Technical specifications

Accessibility of Five Elements Spa relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • WAI-ARIA
  • CSS
  • JavaScript
  • SMIL

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of Five Elements Spa , there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for Five Elements Spa:

  1. Comments from users: Uploaded images may not have text alternatives because We cannot ensure the quality of contributions. We monitor user comments and typically repair issues within 2 business days. Please use the ‘contact us’ button if you encounter an issue.

Assessment approach

Five Elements Spa assessed the accessibility of Five Elements Spa by the following approaches:

  • Self-evaluation

Formal complaints

We aim to respond to accessibility feedback within 2 business days, and to propose a solution within 10 business days. Should you be dissatisfied with our response to you, please contact us right away.

Formal approval of this accessibility statement

This Accessibility Statement is approved by:

Five Elements Spa
Administration Department
Director of Administration

Date

This statement was created on 10 July 2023 using the W3C Accessibility Statement Generator Tool.